FAQ

Placing an order is easy! Simply browse our online shop, select the vegetables you'd like to purchase, and add them to your cart. Once you've made your selections, proceed to the checkout page where you'll enter your shipping information and payment details.

We currently accept the following payment methods: [Visa, Mastercard, American Express, PayPal]

Due to the nature of our fresh produce and our shipping process, we are generally unable to accommodate highly customized orders. However, you can select the quantities of each vegetable you desire based on the available options in our shop. If you have a specific bulk
Order request, please contact us directly.

We partner with third-party shipping companies to deliver our fresh African vegetables to major provincial cities across Canada, depending on their shipping routes. During checkout, you will see the available shipping options for your location. Please refer to our full Shipping Policy for more detailed information.

Shipping costs are calculated based on your destination (postal code), the weight and size of your order, and the shipping service you select during checkout. You will be able to view the exact shipping costs before you finalize your purchase.

Order processing typically takes 2 to 5 business days, but this is dependent on availability, as these are fresh from the farm. For customers in Western Canadian cities and the Prairies, orders are shipped on Mondays and Tuesdays if placed by Sunday. Estimated transit times vary depending on your location and the shipping option you choose. We recommend selecting a shipping option that delivers within 1 to 5 days to ensure the freshness of your vegetables. You will receive a tracking number once your order has shipped to monitor It's progress.

When selecting your shipping option during checkout, please consider the estimated transit time. For most of our fresh vegetables, we recommend choosing a service that offers delivery
within 1 to 2 days for Ontario and Quebec and up to 5 days for Western Canada and the rest of Canada, depending on the vegetable, to maintain optimal quality. If specific recommendations exist for certain vegetables, this information may be available on the product
page.

Please make sure someone is available to receive your delivery, especially since our products are perishable. We recommend monitoring your tracking information and
making arrangements to be present for the delivery. If you have specific delivery instructions, you may be able to add them during checkout, but we cannot guarantee the third-party carrier will always follow them. Green Focus Farms is not responsible for spoilage if the delivery is delayed due to the customer not being available.

Yes! Farm pickup is available at two farm locations — 5320 Thunder Road, Carlsbad Springs, ON, K0A 1K0 (just outside Ottawa) and 956 Rte 321, Papineauville, QC, J0V 1R0 (≈ 45 min from Gatineau) — as well as at our Gatineau pickup point at 3-104 Rue Katimavik, Gatineau, QC, J9J 4E7. All pickups are strictly by appointment only. Please contact us at info@greenfocusfarms.ca or +1 819 307 5135 to arrange a convenient time. You can also select Farm Pickup at checkout and we will follow up to confirm your appointment.

Currently, we do not operate fixed pickup locations in other cities. We have distributors in Montreal and Toronto. Check out our distributor partners on the sales points page here. We also rely on our third-party shipping partners to deliver directly to your address in major provincial cities within their service areas.

Once your order has been processed and shipped, you will receive an email notification
containing a tracking number and a link to the shipping carrier's website. You can use this
information to track the progress of your shipment.