Privacy Policy
Privacy Policy
Green Focus Farms (Les Fermes Fondi Inc.)
Last updated: May 2026
1. Introduction
Green Focus Farms (Les Fermes Fondi Inc.) ("we", "our", "us") is committed to protecting the privacy and personal information of our customers, website visitors, and community members. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit greenfocusfarms.ca (the "Website") or interact with us through any of our channels including WhatsApp, email, and social media.
By using our Website or placing an order, you consent to the collection and use of your information as described in this Privacy Policy.
This policy has been prepared in compliance with applicable Canadian privacy legislation including the Act Respecting the Protection of Personal Information in the Private Sector (Quebec — Law 25), the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable federal and provincial laws.
2. Information We Collect
We collect personal information that is necessary to process your orders, communicate with you, and improve our services. This includes:
2.1 Information you provide directly:
- Full name
- Delivery address and billing address
- Email address
- Phone number
- WhatsApp number (where provided)
- Payment information (processed securely through Shopify — we do not store card details)
- Order history and preferences
- Communications you send us by email, WhatsApp, or through our contact forms
2.2 Information collected automatically:
- IP address and browser type
- Pages visited and time spent on the Website
- Referring website or search terms
- Device type and operating system
- Cookies and similar tracking technologies (see Section 7)
2.3 Information collected through WhatsApp and social media: When you interact with us through WhatsApp, TikTok, Facebook, or Instagram, we may collect your username, contact information, and the content of your messages to the extent necessary to respond to your enquiries and process your orders.
3. How We Use Your Information
We use your personal information for the following purposes:
3.1 To fulfil your orders:
- Processing and confirming your purchase
- Coordinating delivery, shipping, or farm pickup
- Manually confirming delivery dates
- Communicating about order status, substitutions, or issues
3.2 To communicate with you:
- Responding to enquiries submitted by email, WhatsApp, or contact forms
- Sending order confirmations, delivery notifications, and updates
- Notifying you of preseason campaigns, promotions, and new products (with your consent)
3.3 To improve our services:
- Analysing website usage to improve user experience
- Understanding customer preferences and purchasing patterns
- Improving our product range, packaging, and delivery processes
3.4 To comply with legal obligations:
- Maintaining transaction records as required by Canadian tax and business law
- Responding to lawful requests from government authorities
We will never use your personal information for purposes that are incompatible with those listed above without first obtaining your consent.
4. How We Share Your Information
Green Focus Farms does not sell, rent, or trade your personal information to third parties. We share your information only in the following limited circumstances:
4.1 Service providers: We share necessary information with trusted third-party service providers who assist us in operating our business, including:
- Shopify Inc. — our e-commerce platform and payment processor
- Shipping carriers — to deliver your order (name, address, phone number)
- Distribution partners — for Western Canada fulfilment (name and delivery details only)
- Email and communication tools — used to send order confirmations and updates
All service providers are contractually required to protect your information and use it only for the purposes for which it was shared.
4.2 Legal requirements: We may disclose your personal information if required to do so by law, court order, or government authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
4.3 Business transfers: In the unlikely event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you in advance of any such transfer and of any changes to this Privacy Policy.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law.
- Order records are retained for a minimum of 7 years in accordance with Canadian tax and accounting requirements.
- Marketing communications preferences are retained until you withdraw your consent.
- General enquiry records are retained for up to 2 years.
When personal information is no longer required, it is securely deleted or anonymised.
6. Your Rights
Under Quebec's Law 25 and applicable Canadian privacy legislation, you have the following rights with respect to your personal information:
6.1 Right of access You have the right to request a copy of the personal information we hold about you.
6.2 Right of rectification You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
6.3 Right to withdraw consent You have the right to withdraw your consent to the use of your personal information for marketing purposes at any time, without affecting the lawfulness of processing prior to withdrawal.
6.4 Right to deletion You have the right to request that we delete your personal information, subject to our legal obligations to retain certain records.
6.5 Right to data portability You have the right to receive your personal information in a structured, commonly used format.
6.6 Right to lodge a complaint If you believe your privacy rights have been violated, you have the right to lodge a complaint with the Commission d'accès à l'information du Québec (CAI) at www.cai.gouv.qc.ca.
To exercise any of these rights, please contact us at info@greenfocusfarms.ca. We will respond to all requests within 30 days.
7. Cookies & Tracking Technologies
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
7.1 What are cookies? Cookies are small text files stored on your device when you visit a website. They help us remember your preferences, keep your shopping cart active, and understand how visitors use our Website.
7.2 Types of cookies we use:
- Essential cookies — required for the Website to function (e.g. shopping cart, checkout). These cannot be disabled.
- Analytics cookies — help us understand how visitors interact with our Website (e.g. Google Analytics). These are anonymised.
- Marketing cookies — used to deliver relevant content and track the effectiveness of our campaigns. These are only placed with your consent.
7.3 Managing cookies: You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. For more information on managing cookies, visit www.allaboutcookies.org.
8. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure.
These measures include:
- Secure HTTPS encryption on all Website pages
- Payment processing through Shopify's PCI-DSS compliant infrastructure — we never store your full payment card details
- Restricted internal access to personal information on a need-to-know basis
- Regular review of our data security practices
While we take all reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of a data breach that may affect your rights.
Under Quebec Law 25, we are required to notify the Commission d'accès à l'information (CAI) and affected individuals of any confidentiality incident that presents a risk of serious injury.
9. Children's Privacy
Our Website and services are not directed at children under the age of 14. We do not knowingly collect personal information from children under 14. If you believe a child has provided us with personal information without parental consent, please contact us at info@greenfocusfarms.ca and we will promptly delete it.
10. Third-Party Links
Our Website may contain links to third-party websites including our social media profiles (TikTok, Facebook, Instagram) and payment processors. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies independently.
11. WhatsApp Communications
When you contact us or place orders through WhatsApp, please be aware that WhatsApp is operated by Meta Platforms Inc. and is subject to its own privacy policy and terms of service. We use WhatsApp solely to communicate with customers and process orders and do not use it to collect data beyond what is necessary for these purposes.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The date of the most recent revision is displayed at the top of this page. We encourage you to review this policy periodically.
For significant changes, we will notify you by email or by posting a prominent notice on our Website prior to the change taking effect.
13. Privacy Officer & Contact
Green Focus Farms has designated a Privacy Officer responsible for overseeing compliance with this Privacy Policy and applicable privacy legislation.
For all privacy-related enquiries, requests, or concerns:
Green Focus Farms (Les Fermes Fondi Inc.) Privacy Officer 📧 info@greenfocusfarms.ca 📱 +1 819 307 5135 🌐 greenfocusfarms.ca 📬 3-104 Rue Katimavik, Gatineau, QC, J9J 4E7
We will acknowledge all privacy requests within 10 business days and provide a full response within 30 calendar days.